Refund & Cancellation Policy

This policy applies to all paid GOAT Cricket subscriptions. GOAT Cricket is a fully digital service — there are no physical goods and nothing is shipped; access to your plan is granted immediately on successful payment.

Plus, Pro and Max are billed monthly in advance. GOAT is billed annually in advance. All prices are in INR and all-in — inclusive of applicable taxes (GST). Paid plans are ad-free.

• Plus₹999/mo
• Pro₹1,999/mo
• Max₹9,999/mo
• GOAT₹19,999/mo · annual

Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until you cancel. For annual plans, we email an advance renewal reminder (typically 7–30 days before) showing the amount, the date, and a link to cancel. For all recurring auto-debit payments, your bank or card issuer also sends a pre-debit notification at least 24 hours before each charge, with the option to opt out (see “Recurring auto-debit rights” below). To avoid a renewal, simply cancel before the renewal date.

You can cancel anytime, yourself, from Account → Subscription → Cancel plan. There’s no cancellation fee, and you don’t need to call us or send a written request — the self-service option is the only step. Cancellation takes effect at the end of the period you’ve already paid for; you keep full access until then.

Monthly plans (Plus, Pro, Max): fees for the current month are non-refundable once the billing cycle has started. Cancelling stops the next renewal; we do not provide pro-rata refunds for the unused part of a month already begun — you keep access for the rest of that month instead.

Approved refunds are credited only to the original payment method used at purchase — we don’t store or re-charge your payment details, and refunds are handled through a trusted third-party payment provider. Indicative timelines once a refund is initiated: cards 5–10 business days, UPI 2–7, net-banking 2–10, wallets up to 3. Final timelines are governed by your bank or card issuer.

If a payment fails, we’ll notify you and retry per standard payment-network rules. If you’re charged more than once for the same billing period due to a technical error, we’ll identify and refund the duplicate to your original payment method, typically within 5–7 business days. If you think you were charged incorrectly, email us with your transaction reference.

For recurring payments, your bank or card issuer sends a pre-debit notification at least 24 hours before each automatic charge, per applicable RBI guidelines. You can cancel or modify the auto-debit mandate anytime, directly through your bank — no contact with us required, and no fee. Recurring charges above ₹15,000 require additional authentication at each cycle.

Important: cancelling the bank mandate stops automatic debits but does not cancel your subscription with us. To fully cancel, also follow the steps under “Cancelling your plan” above.

Questions or complaints? Contact us and we aim to acknowledge within 48 business hours. This policy is governed by the laws of India, including the Consumer Protection Act, 2019.

Email

hello@goatcricket.ai

Phone

+91 93113 72472

Hours

Mon–Fri, 10am–6pm IST

We may update this policy from time to time. Material changes will be notified in-app or by email, and the “last updated” date above will change. Continued use after an update means you accept the revised policy.